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Protecting Patient Privacy

At Refill Assistant, we take GDPR compliance very seriously to protect your patients’ sensitive health data. You can count on us to implement robust security measures and maintain the highest standards of data privacy.

We understand the gravity of a potential data breach and are committed to preventing such incidents, ensuring your information remains secure and your trust in us is well-placed.ancing patient trust, and promoting better data management practices.

The General Data Protection Regulation (GDPR) is crucial
in a pharmacy perspective for several key reasons:

  1. Patient Privacy: Pharmacies handle sensitive health data, including prescriptions and medical histories. GDPR ensures that this data is protected, preserving patient confidentiality and trust.
  2. Data Security: By enforcing strict data protection measures, GDPR helps pharmacies safeguard against data breaches, which could compromise patient information and lead to legal and financial repercussions.

  3. Regulatory Compliance: Compliance with GDPR is mandatory for pharmacies operating within the EU. Non-compliance can result in substantial fines and legal penalties, making adherence essential for continued operation.

  4. Transparency and Control: GDPR gives patients greater control over their personal data. Pharmacies must provide clear information on how data is used and offer patients the ability to access, correct, and delete their data if desired.

  5. Data Minimization: The regulation encourages pharmacies to collect only the data necessary for providing their services, reducing the risk of unnecessary exposure and potential misuse of personal information.

  6. Consent Management: Pharmacies must obtain explicit consent from patients before processing their data. This process enhances trust and ensures that patients are aware of and agree to how their data is used.

  7. Accountability: Pharmacies are required to maintain records of data processing activities and demonstrate compliance with GDPR. This accountability helps in maintaining high standards of data protection and management.

Overall, GDPR’s importance for pharmacies lies in its role in protecting sensitive patient information, ensuring legal compliance, enhancing patient trust, and promoting better data management practices.

To implement GDPR compliance in the EU, our system incorporates several key measures:
 
  1. Privacy Policy: We have a detailed and comprehensive privacy policy..
  2. Sub Processor Agreement: Both Refill Assistant and the pharmacy must sign a GDPR sub processor agreement.
  3. Data Management: Pharmacies must be able to restrict data processing and export data on request. These functions are available under Settings > Recover, Export Lock, Accounts.
  4. Patient Control: Patients must be able to remotely delete their date which they can do on the mobile app under Settings.

Additional Security Measures:

  1. Sensitive Data Handling: Due to the sensitivity of patient data, our system requires two-factor authentication for login.
  2. Login Process: Users log in with a username and password, plus a second factor—either a text message with a 6-digit code sent to a phone or a pre-set USB security key.
  3. Security Key: We use the Yubico Security Series key, employing the FIDO open security protocol, similar to those used by companies like Microsoft and Google. This key eliminates the need for a phone in the pharmacy.

Refill Assistant provides easy-to-use online services to help you connect with your patients at home. The solution incorporates the world’s 1st GDPR (Europe) and HIPAA (USA) compliant prescription ordering system built for independent community pharmacies. The technology enables branded websites, mobile apps, appointments and telehealth to be cost effectively deployed for pharmacies. 

Refill Assistant is a spin off from our sister company ProductWorld, a custom software developer with a strong focus on healthcare software.  Healthcare software requires compliance to standards such as HIPAA and high levels of security. ProductWorld provides secure and compliant custom software platforms and applications for healthcare professionals to improve patient care, while meeting your unique business needs. Our uniquely experienced engineers have honed their skills over the last 10 years building our own SaaS products and also delivering multiple critical projects to large Irish, American and European customers. Clients include: Osram OS, Ei Electronics, XP Power, Fairchild Semiconductor, Logitech and PCCA.

We can build mobile, tablet or web applications that operate as an independent product or connect to your existing software application. The applications can be HIPAA and GDPR compliant plus incorporate security features like Patient Healthcare Information (PHI) encryption and 2-factor authentication login. For example, your organization can reduce its paperwork using custom electronic healthcare records to implement PHI records management; e-Prescribing; patient portals, physician portals, online patient scheduling, mobile billing or e- consultations.

We are the number 2 digital platform for Pharmacies

When you are number 2, you try harder………You know the story about little fish. Little fish have to keep moving all the time. The big ones never stop picking on them. Refill Assistant knows all about the problems of little fish. We are the number provider 2 HIPAA compliant digital platform for pharmacies. We, like you, would be swallowed up if we didn’t try harder.

Instead of a homogenous websites, we create websites that pop and spring to life reflecting your pharmacy’s individuality and your standing in the community.

Instead of getting fax orders or an IVR integration, our mobile app comes with an integrated order admin and communication portal. 

And, instead of creating advertising that just ticks a box, we create social advertising campaigns with high end powerful video ads that work.

And since we’re not the big fish, you won’t feel like a number in a uniform crowd. You’ll get to know us. And we you. 

Oh and when there is a problem we respond. Fast.

When you're number 2
you try harder