Webinar Recording
Webinar Summary
The webinar begins with an introduction to Refill Assistant, a pharmacy management software designed to streamline prescription ordering, appointment scheduling, and patient communication. The presenter explains that customers can interact with the pharmacy through both a branded website and mobile app for pharmacies, which offer services like prescription ordering, appointment scheduling, and video consultations.
The website is accessible, meeting European web accessibility standards, and allows patients to book appointments and order prescriptions using simple, customizable forms. The mobile app functions similarly, allowing multiple patient profiles and features such as dose reminders, messaging, and prescription refill orders.
Once a patient submits an order or appointment request, it is processed through the pharmacy portal, where staff can manage mobile and website orders. Alerts notify the pharmacy when new submissions are made. The pharmacy portal also includes tools for managing appointments, orders, marketing messages, and statistics related to app usage.
The system supports batch processing, reminders for overdue prescriptions, and scheduling flexibility to suit different pharmacy workflows. Notifications are sent to patients through email, SMS or secure push messages for actions like appointment confirmations, prescription orders, and pharmacy updates.
The presenter also covers how pharmacies can control appointment availability, manage waiting lists, and export appointment data for audits. A pharmacy marketing tool helps pharmacies communicate with app users through messages about new services, holiday hours, or promotional offers. The focus is on maximizing the app’s reach and functionality to improve pharmacy efficiency and patient experience.