Hey, everybody, thank you for coming to our webinar. My name is Des Byrne from Refill Assistant. Today I’m going to walk through the new common condition Service, software that we have created, and that we are deploying to our first clients this week.

I will have a couple of slides, then I’ll show you a live demo of the product. So, firstly, just to say, I am recording this webinar.

But nothing that you say or type in will be, audible.

All right, without further ado, let me just introduce the company to those who do not know us.

Firstly, we work exclusively with pharmacies in the United States and Ireland. We are based in Cork, – we are an Irish company.

And what we’re all about is about reducing the pain of too many phone calls and too many interruptions coming into the pharmacy. And that’s where we help.

We are an affiliate partner of the IPU.

So how we do this is that we have these multiple online channels, a website and a mobile app. And we make different services available on those tools to help improve a pharmacy’s script ordering, communications, appointment, and now consultation workflow.

If you like, you could think of it somewhat as largely a self-service model whereby a patient will…Access your service online, to order a prescription, to get a reminder, to book a vaccination, fill out an intake form, etc.

And that’s sort of the analogy I would use. So…

Onto the common condition itself. So, initially, the HSE has, gone with these 8 particular conditions.

the thought that it will be increased, I guess depending on the uptake, but so far, my understanding is pretty much all pharmacies in the country have decided to proceed.

And just to give you a sense of the number of people that are impacted, I’ve just put them up here.

Just even when we were looking at this early in 2025, even the end of 2024, when we were looking at the software we felt we’d need to develop, you know, we were trying to get a feeling for how many people are impacted by these, how common are they?

And indeed, you can see there that the numbers are… are fairly high for some of these. The allergies that 26% of people would be… could be affected, cold sores, half, approximately.

And so you can read through that list, but some of that information was on the IAOP, but you can Google all that and find that information and, you know, apply it to your own territory and your own, you know, customer base, and see, you know, how busy is this going to be for you?

I think the challenge for pharmacy is that you’re having to deliver more services with your existing resources, and

you know, that’s… that’s never easy to do, and is always a challenge. So how can you make that, you know, how can you offer the common condition service while making it much more efficient? And I guess that’s where we’re… we’re coming in.

And what we have is a tool, it’s a combination of a software consultation, but also all of the medical intake forms that you would need to get filled out for the 8 different common conditions.

And we have everything that you will need to deliver common condition service consultations efficiently and compliantly from day one. And how we do that is we eliminate the paperwork associated with the common condition, so it’s gone, it’s all done online.

We have a structured common conditions workflow, which I’ll go through in a minute, and the software supports both walk-ins and bookings.

So, walk-ins, somebody walks into the pharmacy and bookings, the product, bill is, up, there’s a…

The consultation software is separate to our booking software if you’re using it, but it actually… there’s an upgrade pack with the booking software, which feeds into the consultation software.

And we estimate, that the time saved per consultation will be somewhere between 5 and 6 minutes using the tool, and that’s just the overall time saving with everything between paperwork, you know, getting a pre-consultation form in, getting all the paperwork done, not having to do the paperwork, sorry, etc.

And not having to go print stuff off and just email it instead.

using Health Mail, that’s the sort of time that you would save on the consultation. So how do we do this?

We have 8 patient pre-screening forms for each of the common conditions.

We have protocol-aligned pharmacist checklist. We have two options for the deployment. There is, a…

Protocol based on the IIOP training, which… and there is a second protocol based on the IPU PAF form.

patient assessment form. The IIOP is shorter than the IPUPAF form.

But they’re the two protocols that we have in place, and you can decide which of those to use. And we have outcome recording, so the different outcomes that can be recorded, such as, you know, a prescription given to the patient, or a referral, etc, that’s all recorded.

There is an integrated prescription generator, so you can fill out the information associated with the prescription, and it will generate both a printed

and a Healthmail version of the script that you can copy and paste into Health Mail and send it to, fulfill your obligations according to the rules.

Once the consultation record is completed, it becomes immutable in our system.

Meaning that it can’t be changed.

And it is then part of our audit log.

And for those of you who have used our tools before, the audit log is where you can find and search for information associated with anything that’s in our system.

And there is a full… the full audit and GDPR compliance trail. That’s how we do it.

So, again, if you know our system, you will know a screen that looks like this, that black bar at the top. You will notice on the right-hand side of the screen, there is a consultations tab. That consultation tab, when clicked, will open up the consultations that are currently in process, be they completed.

whether they’re in process, and to start a new consultation for a walk-in, all you have to do is press that button, and it’ll open up a consultation form. You select the condition, you input the patient information.

And you, do the consent on their behalf with a patient walk-in consent.

I’ll show you in a minute.

And as I said earlier, the system does

build on the booking engine in that we’re able to take those consultation form questions and backfill them into the booking engine. So the booking engine gets an upgrade, essentially, when you subscribe to the consultation software.

And the patient… the patient can then book an appointment or register, and they will then be presented with a pre-consultation form to complete.

And that pre-consultation form then makes it more efficient in the pharmacy.

Oops, sorry, excuse me.

When they come in for their consultation.

And again, once you have the patient in front of you, then you can just press that button. It’s a new button that you’ll see on the appointment, which is Start Consultation. And once you press that start consultation, then it’ll open up the consultation, the appropriate one.

It’ll show you all of the information the patient has inputted, their name, consent, etc.

And it’ll give you the pre-consultation responses. And again, I will show you that in a minute.

The, key part of this, is a prescription generator, and the prescription generator allows you to input information on the drugs, etc, that you are prescribing.

and then it will allow you to create a prescription that you can copy-paste into HealthMail to fulfill your obligations. You’ll also be able to print it, and I’ll show you that in a second.

That’s… that’s just a quick overview, and I’m going to walk through the product now and give you an overview of it. So…

Just to say that this particular instance, this server, is our pre-production server. The product went on the production server earlier this week, and our first customers are being deployed, okay?

So yeah, to… the first thing to note is the consultation tab, which will be made available.

And when you click on that, then it opens up the different consultations that are being undertaken, and it also allows you to start a new consultation for a walk-in, for example. So let me just do that and show it to you for a second. I’ve done… I’ve pre-prepared some as well, but we’ll just show you this first step.

You can start a new consultation by pressing that button. You pick the condition that the patient is in for.

I’m just going to use this conjunctivitis one.

And you input the patient’s name.

Then put in a date of birth for the patient.

And their address…

And their phone number. I’ve just got these pre-populated, as you can see. And then there’s a consent here, and the consent is what the consent is. It includes information at the…

That they’re confirming that they’ve provided the correct information, the pricing, etc, they understand that, and so on and so forth, and that there’s a consent box that you check on their behalf, which is verbal consent given.

By a parent or guardian.

And then you can begin the consultation by pressing that button down there. So…

This, form then, this opens up the consultation form, and the pre-consultation responses are listed on top.

Followed by the consultation questions below for when they come into the pharmacy. You can add some notes here for yourself.

You can view the signs and symptoms buttons here, for example, and you can show the recommended,

medications that you can, prescribe here. So that’s, and below that, then, are the outcomes.

the additional details, prescriber details, and so on and so forth. And then, at the very last checkbox, this consultation history, which is where we build up that whole audit log for audit and GDPR purposes. So that’s a typical walk-in patient, example.

I’m gonna look then, I’m gonna give you and show you an example of a patient who has,

appointment.

And so, again, let’s say to just go into this one, conjunctivitis one here.

and I click on the view button.

of the actual consultation. And those of you using our appointment system for the vaccinations and shingles, Viagra, Connect, etc, you’ll sort of recognize all of these screens here.

You would see the same…

same buttons and everything, with one exception, which is this consultation button here. So you can either start or view the consultation. I’ve already started this consultation earlier on, but if I view the consultation, then again, I can see all of the information that the patient has entered.

I can show the consent text, etc, that the patient consented to.

And you can look down through the pre-consultation responses here. So these would all have been filled in by the patient here when they’re doing the actual booking, or going… or registering for the consultation. And below that, then, are the consultation responses.

That the pharmacist has completed to complete

the consultation. In this particular case, the consultation is completed, and you can see that the pharmacist has issued a prescription, SNOMED codes, which are these, these codes that are

There, for the different medical conditions, etc.

So they’re also listed, the prescription information along with the prescriber information, etc, and then the consultation history.

To print the script, or… All you have to do is print that, And,

I’ll just continue to print, and you can see it here, that’s what would be printed if you needed to do that and hand it to the patient for whatever reason, or if you wanted to,

generate the prescription for Health Mail, then you will just generate it there, copy the clipboard by pressing that button, and Ctrl-V, or insert, into the Health Mail, and that’s your obligation fulfilled in order to do the Health Mail.

So that was one that I had completed earlier on, but I’ll just go back and have a look for one that is not completed, which was,

Let me see, this one here, this one here,

the last one here. I don’t think this one’s complete, let me just double check on that, yeah.

That one is completed, sorry, one second.

Oh yes, an update I must do, so…

I’ll just update one of these here.

So, again, you can see the questions that these, you will notice this…

I showed… the ones I showed you were the IIOP questions.

this actual one here are the IPUPAF form, okay? So they are longer.

And there’s more questions there, and…

So you can just go through those, typically it’s drop-down, sometimes you have to enter some data, but largely it’s a drop-down.

We’re testing at the moment on this particular server, mandatory, but a lot of these questions will be optional, very much like the PAF form from the IPU. You can add your notes in here, etc.

You can decide what your outcome is going to be, so advice given, OTC supplied, prescription issued, referral, etc.

refer plus initial limited supply. So, prescription issued,

And you can just click on that one. Down the bottom right-hand side, you can see it’s autosaving there.

So it’s always autosaving as we’re going through this. I can look at the recommended medications here, okay, and I can view the signs and symptoms in here.

the right-hand side.

And then just to go through down the outcomes, then you can just…

All these information fields can get filled out.

And if, for example, I wanted to

let’s say, complete the consultation, then it will highlight what I gotta fill out in red. So, prescriber’s name, my health mail.

Prescriber’s phone number, PSI number, the GMS number is not required.

and… let me see if there’s anything else… the medication scheme number…

And the medication quantity, just put in 1 there.

Okay, and save that consultation, and then complete it. So now my consultation is completed, and I can just generate the script, copy-paste that into, Healthmail, and I am done.

So just to, so that’s sort of going through that…

the consultation piece of it as it’s hooked into the appointment system. Then, if I just go over to the right-hand side of the screen, just to highlight that.

This product has been built into our whole technical security infrastructure, so you access the consultation the same way as you’d access an order or an appointment if you’re using those services.

The information is also built into our audit log, so you’ll be able to,

see and look for audit log information. There was me, just generating the prescription, so if you need to find something, you can do it by using this audit log here. So there’s a full traceability of everything in that audit log.

And also, there is a GDPR compliance with these two items here, which are exporting data and restrict processing. These are two things you must be able to do as a pharmacy. If a patient comes in and says, look, please restrict processing my data, or

can you give me an export of everything? Then these functions do that. Just press the button, follow the instructions, and off you go.

Thank you very much for your time and attendance.

If you have any questions, please contact me 021 21 21393. Thank you for attending our webinar. Thank you, and goodbye.