Everyone involved in pharmacy in Ireland is aware of the challenges this coming flu season, given the likelihood of COVID-19’s potential resurgence.
Having supplied over 16% of all flu vaccines in the 2019/2020 season, pharmacies that offer the service will be called upon to increase vaccination capacity during the forthcoming flu season.
1. Waiting and queuing in the pharmacy must be minimized.
Staggered appointments should be scheduled to allow for adequate treatment windows and waiting periods ensuring that patients do not overlap in the pharmacy.
2. It is critical to guarantee that patients and staff are in proximity for the least amount of time possible.
Existing in-person processes to convey vaccine information, record personal information and capture consent should be eliminated or at least minimised. In so far as is practicable, these steps should be undertaken remotely.
3. Unnecessary phone calls should be avoided.
Phone calls interrupt your pharmacy’s workflow and negatively impact your teams’ productivity. Substituting the in-person gathering of personal information or consent with a phone call will be counter-productive. Equally, the scheduling of the appointment without a phone call will be critical to maintaining productivity.
Your pharmacy’s website is the ideal channel to help solve these problems and can replace the in-person and phone organization of the vaccination. Done correctly, your website can securely help to schedule, record consent, and gather personal information efficiently and remotely.
Brought to you by the IPU and developed by Refill Assistant, the Pharmacy Services Booking Engine helps you to implement an online appointment booking service quickly and easily.
It is a self-service tool for patients to schedule an appointment, provide personal information, authorise to be contacted as per GDPR and agree to the service specific consent in question, for example a flu vaccination injection for adults. The booking engine will allow pharmacies to prepare in advance and get ready for the expected surge in demand for vaccinations.