Everything you need to deliver CCS consultations compliantly from day 1.
CCS – A New Era for Irish Community Pharmacy Irish healthcare has changed in the past year. Community pharmacists, already trusted and accessible, can now formally diagnose, advise, and prescribe for certain common conditions without a GP referral. This is the Common Conditions Service (CCS), introduced by the HSE as part of a wider strategy […]
Operating a pharmacy in Ireland requires balancing patient care with growing regulatory demands. For pharmacy owners and managers, managing medications, staff, and patient health often leaves little time to address data protection requirements. Yet GDPR compliance isn’t just another box to tick. It’s about protecting the trust your patients place in you every single day.
GDPR compliance for Irish Pharmacies: The 10-Point checklist you need in 2026 Read More »
Pharmacy success once relied on prime high street locations, but this is changing. With an increase in the services being provided by pharmacies in 2026, your digital presence can be utilised to get patients to engage with your services. If you view your website as only an online business card, it is time to reconsider.
Work Smarter: Using Your Website to Automate Pharmacy Operations in 2026 Read More »
Webinar Recording Webinar Summary Hey, everybody, thank you for coming to our webinar. My name is Des Byrne from Refill Assistant. Today I’m going to walk through the new common condition Service, software that we have created, and that we are deploying to our first clients this week. I will have a couple of slides, then
Common Conditions Service Introduction Webinar Read More »
In 2026, pharmacy owners and managers in Ireland continue to face persistent challenges, including frequent phone interruptions, prescription order surges during peak hours, and the ongoing need to balance patient care with a demanding workflow. If “reduce interruptions” or “work smarter, not harder” made it onto your New Year’s resolution list, you’re not alone. The
New Year, New Workflow: 5 Ways to Save Time in 2026 Read More »
The Reality of Running the Common Conditions Service The Common Conditions Service represents a major step forward for community pharmacy in Ireland, expanding the clinical role of pharmacists and improving patient access to care. In practice, however, many pharmacies are delivering this additional service without any increase in staffing or protected clinical time. The result
More Clinical Services, Same Team: The Reality of Running the Common Conditions Service Read More »
A Real-World GDPR Example: How Responsibility Flows Through the Pharmacy Data Supply Chain A recent report in The Irish Times clearly illustrates how GDPR responsibility is divided between three parties: the software provider, the organisation using the software, and the individuals whose data is being processed. In the reported case, concerns were raised about the use of
GDPR Risks in the Pharmacy Data Supply Chain Read More »
Webinar Recording Webinar Summary Mastering Refill Assistant: Key Takeaways from Our Training Webinar This training webinar introduced new customers and new staff to Refill Assistant’s core tools and workflows. The session focused on how pharmacies can streamline prescription ordering, patient communications, and appointment workflows across the website, mobile app, and pharmacy portal—while reducing call volume
Mastering Refill Assistant – September 2025 Read More »
Mastering Paediatric Consent: A Pharmacist’s Guide The role of the community pharmacist continues to expand, and with it comes the rewarding opportunity to protect younger populations through vaccination. While this is a significant step forward for public health, it places a critical responsibility on pharmacists to navigate the nuances of paediatric consent with diligence and
Paediatric Consent Guide for Pharmacists Vaccination Programs Read More »
Getting Ready for the Flu Season 2025/26 Here are some updates and preparation tips for this coming flu season. The PSI changed the retention rules in September 2024. For audit purposes you need to hold 2 years of data. Our system holds the data for 12 months after the date the last appointment was accessed.
Flu Season 2025/26 Read More »
