Announcements

Custom Script Ready Message To facilitate pharmacies that have modified their collection/delivery procedures as a result of COVID-19, there is now the ability to add a custom script ready / completion message. Once configured, the message will appear in the templates (viewable when when the Mark as Complete button is pressed in the Pharmacy Portal.)

Free Facebook Content All of our pharmacy customers remain open for business and have introduced social distancing procedures to reduce the risk to staff and patients. The online & mobile prescription ordering channels are now more important than ever. They can also facilitate the increased number of pharmacies offering free delivery and curbside pick up. We

Mobile App Upgrades All customer apps have been upgraded to support marketing messages. This enables you to send a marketing message to all people who have downloaded the app – for example to describe new social distancing procedures; to keep patients informed about latest updates; advise on how you can compound shortages etc. This video shows you

Configuration Options for Pharmacies Dispensing Pet Scripts A new setting in Refill Assistant (and RxMobility) enables a pharmacy to be set up as a Human only Pet only or Pharmacy that dispenses both human and pet meds. This setting changes the order and patient set up in the app. These settings are configured by us. Once

In our latest software release, we’ve added a number of the enhancements requested by pharmacies. See below for a description of the changes we’ve made. If you have any queries or comments, let us know at support@productworld.zendesk.com. “View” events added to the Orders list in the portal When a message is received from a patient